SMS Consent & Customer Support
Chesera LLC sends SMS messages only after obtaining customer consent. Customers initiate the conversation first and SMS communication is limited to customer support, appointment updates and service-related responses.
Chesera LLC uses SMS only for customer support, appointment updates, service inquiries and customer communication.
This shared toll-free phone number is provided exclusively for demonstration and
evaluation purposes during the trial period.
Businesses using the trial environment share the same support number solely to evaluate
AI-powered customer support workflows.
No marketing campaigns, promotional broadcasts or mass messaging are performed using
this number.
Before asking customers to send SMS, our business obtains customer consent.
Messages are only sent in response to customer initiated conversations.
Before sending any SMS messages, our support representative asks for the customer's permission.
"May we send you SMS messages regarding your current support request? These messages may include support updates, appointment updates and responses to your inquiries. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for assistance. Do you agree to receive these messages?"
"Yes."
SMS messages are only sent after the customer provides verbal consent. Support Representative records the customer's verbal consent before SMS communication begins. Consent records are retained for compliance purposes.
Customers always initiate the conversation by contacting our business first by:
| Keyword | Description |
|---|---|
| STOP | Immediately unsubscribe from SMS messages. |
| HELP | Receive customer support contact information. |
Message frequency varies depending on customer support activity.
Messages are only sent in response to customer requests.
Our system maintains records of customer consent. Chesera LLC complies with applicable SMS messaging regulations. We only send SMS messages to customers who have provided consent. We never send unsolicited marketing messages using this support number.