Privacy Policy

Last updated: June 2026

Chesera ("we," "us," or "our") operates an AI-powered SMS lead conversion platform available at trychesera.com and related mobile applications. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our services, or communicate with us by SMS or other channels.

Information we collect

We may collect the following types of information:

• Account and contact information: name, email address, phone number, business name, and industry when you sign up, request a free trial, or contact us.
• Lead and conversation data: inbound SMS messages, call metadata, lead details, and AI-generated responses processed through the Chesera platform on behalf of our business customers.
• Usage data: app activity, feature usage, device type, IP address, browser type, and log data related to how you interact with our website and services.
• Payment and billing information: if applicable, billing details processed through our payment providers (we do not store full payment card numbers on our servers).

How we use your information

We use collected information to:

• Provide, operate, and improve the Chesera platform and customer support
• Respond to inquiries, partnership requests, and free trial sign-ups
• Send service-related SMS messages, appointment updates, and support responses (only with appropriate consent)
• Train and improve AI-assisted messaging features in accordance with our data policies
• Monitor security, prevent fraud, and comply with legal obligations
• Send product updates or marketing communications where permitted (you may opt out at any time)

SMS messaging and consent

Chesera sends SMS messages only after obtaining appropriate customer consent. Messages are limited to customer support, appointment updates, service-related responses, and lead follow-up initiated by the customer or with their permission. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for assistance. See our SMS Consent page for more details.

How we share information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our platform (hosting, SMS delivery, analytics, payment processing)
• Business customers using Chesera, when you interact with their Chesera-powered number
• Legal authorities when required by law or to protect our rights and users
• Successors in the event of a merger, acquisition, or sale of assets

Data retention

We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Consent records for SMS communications may be retained for compliance purposes.

Cookies and analytics

Our website may use cookies and similar technologies to improve user experience, remember preferences, and analyze traffic. You can control cookies through your browser settings.

Your rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. To exercise these rights, contact us using the information below.

Security

We implement reasonable administrative, technical, and organizational measures to protect your information. No method of transmission over the Internet or electronic storage is 100% secure.

Children's privacy

Chesera is not intended for individuals under 18. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date.

Contact us

If you have questions about this Privacy Policy, contact us at cosmascheseret@gmail.com or through the contact form at trychesera.com.